IT Specialist

Information Technology

ABOUT IMPACT HUB MANILA 

We believe that true progress stems from supporting innovation and empowering purpose-driven individuals. Impact Hub Manila is a platform that is globally connected and locally rooted.

We offer collaborative work spaces, curated events, a wide-array of training programs, access to funding, and a vibrant tribe of like-minded individuals.

WHAT YOU WILL DO:

  1. Manages daily IT operations of IHM Manila and Global.

  2. Ensure all infrastructure requests and deliverables are met.

  3. Provide technical support on local and remote IHM users of business information system.

  4. Coordinate next level escalation and support to external IT partners, vendors, and contractors.

  5. Lead/assist the installation of new hardware and software, perform preliminary user acceptance testing (UAT), and help train IHM employees for its use.

  6. Create and maintain project information document.

  7. Monitor and track project progress, identify issues and dependencies, risk reporting/mitigation, and resolution.

  8. Develop new strategies, procedures, and standards to increase operational efficiency and improve client satisfaction.

  9. Offer suggestions for possible upgrades and changes within the operations infrastructure.

WHO WE ARE LOOKING FOR:

  1. Bachelor’s Degree in Information Technology, Computer Science or any related field.  

  2. Knowledgeable in database data administration, network security,  software applications, and hardware solutions.

  3. Knowledgeable in G Suite and MS system applications.

  4. Preferably with related Project Management experience in enterprise system implementation.

  5. Able to fill multiple roles simultaneously.

  6. Industry certification, membership, and ITIL understanding  is a plus.

  7. Preferably has background with the start-up ecosystem.

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