Terms & Conditions


Customer: the (legal) person who uses the service of the Impact Hub and signs the membership or service agreement;

Impact Hub: Visit our Spaces page;

Agreement: the service agreement between Impact Hub and Customer, including specified terms and conditions;

Working Space: office space rented and used by Impact Hub, Visit our Spaces page for more locations;

Service Specification: document describing the services provided by Impact Hub and the respective (payment) obligations of Customer.


Membership is non-transferrable, and monthly inclusions are not cumulative. A set up fee of PHP1,000 will apply to all new memberships and to each reactivation of suspended memberships. All Hubbers are expected to take all reasonable care for the facilities and premises. Any direct result of actions of the Hubber or any of their guests will be billed to the Hubber’s account.  All Hubbers enjoy Digital access to global community with 17,000+ innovators through the Impact Hub Community Platform. Discounted access to 81+ global Impact Hub locations, and discounted skill-share and educational workshops. Impact Hub Manila will provide these basic Hubber services to  Connect Hubbers. Hot Desk and Impact Membership additionally includes:  24 x7 access for one person (the hubber) at the hub location lounge and pantry. Wifi internet, lighting, electricity, access to shared restrooms, coffee and drinking water. The membership does not include use of dedicated or private dedicated spaces.

Private office and meeting room reservations will be billed separately. Non reserved use is permitted but not guaranteed. On demand services such as printing, scanning, parking, reservation of meeting and event spaces will be billed at rates advised by Impact Hub Manila upon request. The Hubber agrees not to spam, not to post or download files that are illegal, or that the Hubber no rights to. Inappropriate and/or unacceptable behavior will result in pre termination of membership.


Connect Membership renews on an annual basis and must be paid in full upon activation. Written notice by the 15th day of the 11th month of membership is required to terminate the membership on the last calendar day of the following month.

Hot Desk Membership renews on a monthly basis after the initial 3 month term. Written notice must be received by the 15th of the month prior to termination in order to terminate the membership on the last calendar day of the following month. No membership payments will be refunded.

Impact Memberships are awarded on the basis of criteria that can be changed from time to time at the discretion of the Impact Membership Board. Membership beyond the first month requires that monthly milestones are fulfilled. These milestones are defined within the first 30 days of commencement and agreed upon in writing. Should milestones remain unaccomplished 10 days after agreed dates, Impact Hub may terminate the Impact Membership effective the last working day of the calendar month, with a minimum of 5 days’ written notice.

Impact Hub Manila Reserves the right to terminate any membership agreements with 30 days’ written notice at any time if any conditions of membership are breached by the Hubber.

Membership fees for each calendar month must be paid monthly by the 15th day of the current month. For any contracted fraction of a month, the fee will be prorated. Invoices will be delivered via email on the 5th working day of each month for the current calendar month. A PHP600 Late Fee will apply for every week that the invoice remains unpaid after the 20th. Access to services may be suspended if an invoice remains unpaid for over 8weeks. All bank charges for payment transactions will be applied to the Hubber’s account. Impact Hub Manila reserves the right to pursue monies owed under this agreement, and reserves the right to share hubber contact information with legal advisors, collection agencies and credit reporting bodies should an invoice remain unpaid for over 70 days. Impact Hub Manila reserves the right to bill monthly by automatic online payment. Discounted Hot Desk Membership initial payments must be billed and paid in full for the initial 3 month term.

IHM and KMC (the landlord) shall not be liable or responsible for: Any damage or disturbance suffered whether directly or indirectly for any business losses, damages, injuries sustained by the HUBBER or any such person due to any failure, fluctuation, interruption, malfunction, explosion or suspension of the internet, electricity, water, telephone, telex, facsimile, emergency power or other public utility services.

In the unlikely event that HUBBER fails to meet Expectations in regard to this relationship then IHM/KMC would expect that HUBBER compensates IHM/KMC for any financial losses that IHM/KMC incurs.

IHM/KMC understands that sometimes events happen that are out of our control and that such events could stop either HUBBER or IHM/KMC from meeting our mutual expectations. This includes things like natural disasters, strikes, lock outs, accidents, war, fire or the delay or failure in manufacture, production, or supply by third parties of equipment or services. In such cases, we (HUBBER and IHM/KMC) both agree that the other party will not be liable for any delay or failure to meet its Expectations. We (HUBBER and IHM/KMC) both agree that IHM/KMC will endeavor to meet our Expectations as soon as possible following the event occurring.

HUBBER and IHM/KMC agree not to seek, attempt to pirate, offer, solicit, or conduct programs for the clients of the other party, or accept any business by the said clients of the other party without the written consent of that party.

This Terms and Conditions shall become effective upon signing of Registration, Membership or any equivalent document by the HUBBER and IHM and shall remain in full force during the membership period until terminated in writing by either party.

These terms and conditions are applicable to all agreements between Impact Hub and Customer. These conditions also apply to third parties which are invited into the Working Space by Customer and make use of the facilities and services provided by Impact Hub. If one provision of all terms and conditions is null and void or is voided, the remaining provisions of the terms and conditions remain entirely effective.

Written acceptance by Customer of a written offer by Impact Hub or by accepting the T&C during the member registration process – Modification of the Agreement will be communicated via our newsletter. The latest version of this Agreement is valid and can always be requested from an Impact Hub Manila Maker. – By entering into the Agreement, all earlier agreements between Impact Hub and Customer concerning similar services expire.

Our Privacy Policy is an integral part of these terms and conditions. The Privacy Policy also includes our Cookie Policy. Our Privacy Policy can be found here.

Prior to entering into the Agreement, Impact Hub provides the Customer with the Service Specification. – The Service Specification is considered an integral part of the Agreement. – All rates as mentioned in the Service specification are excluding VAT. – Parties can modify the Service Specification at any time upon mutual agreement and in writing only.

The Space of Impact Hub may only be used for work and work-related purposes and purposes as specified in the Service Specification. Customer shall be represented under its legal personal or company name. Customer’s personal or company name will be added to Impact Hub network. – The address of Impact Hub may be used as correspondence and business address. Customer shall use the working space properly and ensure for the proper care and treatment of the working space and the outfitting. The outfitting can be modified only with authorisation of Impact Hub. – All keys and identity cards are property of Impact Hub. It is not permitted to duplicate these, or provide unfettered access to third parties without prior written authorisation by Impact Hub. – All identification cards and keys must be returned immediately upon termination of the Agreement. In case of loss or theft of keys or identification cards, Customer must inform Impact Hub immediately. Customer is liable for all expenses related to loss, theft or replacement of keys or Identification cards. – Customer, when last to leave, is accountable for leaving the working space orderly and closing and locking the doors and windows of the working space and the building, turning off the lights and make sure all electrical appliances are switched off. Customer must commit to the house rules of Impact Hub, which are considered an integral part of the Agreement. Impact Hub has the right to temporarily suspend the provision of the service during working hours for reasons of: Construction, building or re-outfitting work being done in the space; Bigger events and activities hosted in the space, within reasonable limits, i.e. a few times per year and with provision of alternative working space; Political unrest, public holidays, or issues arising from events beyond our reasonable control.

Customer agrees to refrain from any activity which impedes the use of Impact Hub by others, damages Impact Hub or the building, causes annoyance, and/or results in the increase of insurance premiums. – Customer must use electricity and water carefully. For use of electronic appliances differently than standard office equipment, authorisation must be asked in advance. – Customer is responsible for insurance of its properties, employees and third parties invited into Impact Hub.

Customer must do nothing illegal in connection with its use of the Impact Hub facilities. The Customer must not do anything that may interfere with the use of the facilities by Impact Hub or by others, cause any nuisance or annoyance, increase the insurance premiums Impact Hub has to pay, or cause loss or damage to Impact Hub or to the owner of any interest in the building which contains the facilities the Client is using.

The Client must comply with any House Rules which Impact Hub imposes generally on users of the facilities whether for reasons of health and safety, fire precautions or otherwise. Such rules are developed and/or imposed for the safety of Impact Hub’s Clients and to protect their use of the facilities as a place of work.

Customer is liable for damage to the building and/or Impact Hub’s properties, caused by Customer, their employees and/or third parties invited by Customer into Impact Hub. For the damage suffered by Customer respect to above agreement, Impact Hub is liable only in case of gross negligence or intent in delivering the services in compliance with the agreement. Impact Hub is not responsible for loss of income or profit, loss of data, documents and files, any claims from third parties, or consequential damage to the Customer. Impact Hub is not liable for any loss resulting from failure to provide any services unless Impact Hub does so deliberately or is negligent. Impact Hub is also not liable for any failure until the Customer has told us about it and has given Impact Hub a reasonable time to put it right. The Customer accepts responsibility for their equipment and belongings whilst on the premises.

The Agreement enters into force on the date indicated in the Agreement. –Impact Hub can terminate the Agreement without prior notice, should: * Customer not submit payment of their invoiced amounts within the set payment term (15 days); * Customer not comply with one or more obligations specified in the Impact Hub Manila – Terms and Conditions Agreement; *Upon termination or suspension of the Agreement, all outstanding invoices shall become immediately payable and Customer must fulfill all outstanding invoices in a single payment. – The Agreement is terminated automatically if Impact Hub is, for any reason whatsoever, no longer able to provide the services and accommodation in order to meet its service specification. In that case, Impact Hub is not liable for loss or damages to Customer. – Upon termination of the Agreement, Customer is to leave Impact Hub immediately, taking all possessions and property, leaving the working space in its original state. If Customer leaves possessions behind, Impact Hub is permitted to remove these possessions at the expense of Customer, in order to restore the original state of the working space.

By default, an Agreement regarding membership is entered into for an indefinite period of time.

Members of Impact Hub agree that this Contract is personal to the Member and cannot be transferred, subcontracted or sub-licensed. The Member is not entitled to permit anyone other than those employed by or having business with the Member to have access to the space. Premises. – Members agree to participate in Impact Hub surveys in order to measure the effectiveness of Impact Hub in supporting the Member, and provide Impact Hub with any other information reasonably required. – Members agree not to sub-license, share or sub-sell access or use of any internet, telecommunications or information technology services to or with any party.

No cancelation fee 2 weeks or more prior to the date of the booking. 50% of ALL cost of your booking fee will be charged for cancellation 2 weeks to 48 hours prior to your reservation date. 100% cancellation fee will be charged when cancellation is less than 48 hours prior to the booking.

Membership discounts on bookings are determined based on status of the membership on the date of the booking itself (not on the date at which the booking is made). – Discounts on connect and co-work memberships are restricted to 10% for organisations bigger than 3 people.

Every invoice must be paid within 14 days from the invoice date, unless agreed otherwise. – Upon failure to pay within the stated payment term of 14 days, Customer shall be in default without a written notification of default being required. In this event, Customer is obliged to pay a late fee of PHP600 per week of delay in payment. Additionally, Impact Hub is allowed to suspend its agreed services and commitments until full payment has been received.

Parties agree to strict confidentiality pertaining to all personal, business, commercial, financial and other confidential information of the other party and other Customers during the duration of the Agreement and afterwards. – This also applies to employees and possible third parties invited into Impact Hub by Customer and on account of their activities must take knowledge of confidential information. – Regarding Impact Hub Plus (online network), the Customer shall respect all intellectual property rights of Impact Hub, its Customers and third parties as well as contract terms and other conditions, such as these are displayed or documented on the Internet or network of Impact Hub. – Customer agrees to refrain from copying, using or exploiting software owned by Impact Hub or other material in any way, unless Impact Hub has granted explicit authorisation to Customer.

Impact Hub does not guarantee safety and security of the network (or the connection to the Internet). Customer must take their own security measures considered necessary. – Due to the Internet access being shared across all users at Impact Hub, it is subject to spikes in service based on overall usage demands. Impact Hub does not guarantee that its provided network services are consistent and/or uninterrupted at all times. It is forbidden to download or upload illegal content.

Philippine law applies to the Agreement, its terms and conditions and any communicated house rules. Disputes are settled by the court in the district of Makati City.